Refund & Cancellation Policy for Chimney Sweep & Inspection Services
_Last updated: 2026-04-24_
At our Chimney Sweep & Inspection company located in New York, NY, we are committed to providing our customers with high-quality service. We understand that plans can change, and we aim to accommodate our customers while maintaining the integrity of our business. This Refund and Cancellation Policy outlines our procedures regarding cancellations, refunds, and service adjustments.
1. Cancellation Notice
To ensure that we can effectively manage our schedules and provide timely services, we request that any cancellations of scheduled appointments be made at least 24 hours in advance. Notifications can be made via phone or email during our business hours.
- Cancellations Within 24 Hours: If a cancellation occurs less than 24 hours prior to the scheduled appointment, we reserve the right to charge a cancellation fee equivalent to 50% of the scheduled service cost. This policy helps us maintain a reliable schedule and provide our services to other clients in New York and surrounding areas.
2. Partial Refunds
If a service is canceled in accordance with our 24-hour notice policy, we are happy to provide a full refund of any deposits made. For cancellations made within the 24-hour window, as indicated above, deposits may not be refunded.
In the event that a service has commenced but is prematurely terminated due to unforeseen circumstances not caused by our team (e.g., major structural issues that prevent safe continuation), we will assess the situation and may offer a partial refund based on the extent of services completed prior to cancellation. Our priority is to ensure that all work performed meets the highest standards of safety and quality.
3. Weather Delays
We take weather safety seriously. If adverse weather conditions prohibit us from performing scheduled chimney sweep and inspection services safely, we may need to postpone the appointment. In such cases, we will contact you as soon as possible to reschedule your appointment at no additional cost. We appreciate your understanding, as safety is our utmost priority when servicing homes in New York, NY, and the surrounding areas.
If you are unable to reschedule at a later date due to personal reasons, we will fully refund any deposits made.
4. Unhappiness Guarantee
Your satisfaction with our chimney sweep and inspection services is paramount. If you are dissatisfied with the service provided, we encourage you to contact us within 14 days of the service. Our team will discuss the issue and attempt to resolve it promptly.
If a resolution cannot be achieved to your satisfaction, we will issue a refund for the service performed. Please note that this guarantee applies only to services rendered in accordance with our professional standards and does not cover external factors that may influence the chimney’s performance post-service.
5. Additional Information
- Refund Process: Refunds will be processed within 10 business days following the confirmation of the cancellation or the resolution of any dissatisfaction claims. The refund will be issued through the original payment method used at the time of service.
- Changes to Policy: This Refund and Cancellation Policy may be updated periodically. Any changes will be reflected here, with the last updated date noted at the top of the document. We encourage customers to review this policy regularly.
- Contacting Us: For any questions regarding our Refund and Cancellation Policy, please feel free to reach out to our customer service team. We are here to assist you and ensure that your experience with our chimney services is satisfactory.
In conclusion, we appreciate your business and strive to provide you with exceptional chimney sweep and inspection services. Our Refund and Cancellation Policy is designed to be fair and transparent, allowing you to make informed decisions regarding your chimney maintenance needs. Thank you for choosing us to safeguard your home in New York, NY, and its surrounding communities.